Hertz gave Vincent Iannacci a most unpleasant surprise at the end of his recent car rental: a $400 cleaning fee.
Knowing that he’d returned the vehicle in pristine condition, Iannacci assumed Hertz had billed him in error. But when he tried to get the cleaning fee removed, the car rental giant told him there was no mistake. In fact, a company representative explained, employees had snapped photos of cigarette butts smashed into the vehicle’s carpet. As a result, the $400 cleaning fee would stand.
Now outraged, Iannacci, a life-long nonsmoker, intends to fully defend himself against this false accusation. He says no one smoked in his rental car, and he refuses to let the cleaning fee stand.
Iannacci is hoping the Elliott Advocacy team can help him fight this battle. But will photos of the offending cigarette make his case impossible to successfully mediate?
Renting a car with Hertz to visit Mom before the holidays
In early December, Iannacci planned a trip to visit his 90-year-old mom in…