June 25, 2024

A fraudulent email pretending to be from the BBC is circulating. It claims your TV Licence is about to finish and includes a link to renew it.

This link doesn’t direct you to the official site, but instead takes you to a duplicate site that asks for personal and bank account details. This could lead to you being defrauded, or worse, losing money.

The email’s wording is: “Please take some minutes to renew your licence now.

Image via The Westmorland Gazette

“Your TV Licence will expire on [date].

“To renew, select whether you want monthly payment or upfront. Have your payment details ready and you are done for another year.

“Renewing promptly means more of the licence fee funds BBC TV, radio and online services”.

If you get this email and have worries about your TV Licence’s status, don’t tap the link. Go to the legitimate TV Licensing website (www.tvlicensing.co.uk) and verify if your account holds any messages.

TV Licensing has given these tip-offs for recognizing a bona fide email concerning your TV Licence:

  • Emails from us mention your name and/or postcode section. Scams commonly use ‘Dear Customer’ or simply your email.
  • We use either donotreply@tvlicensing.co.uk or donotreply@spp.tvlicensing.co.uk for our emails.
  • If you use the TVL Pay app for mobile payments as a TV Licensing payment card user, you might get emails from noreply@paypoint.com. The sender’s name is ‘TVL Pay’.
  • Scrutinize the email address. Scammers often disguise the authentic email address they use. You can uncover the original email address by clicking the sender’s name or email on your device.

If you suspect you have fallen prey to a scam involving your TV Licence, inform Action Fraud as soon as you can or call them on 0300 123 2040. You should also immediately get in touch with your bank if your card or bank information was disclosed.

Is there a £170 TV Licence rebate claim?

Every home in the UK is required by law to possess a TV licence for watching or recording live TV, regardless of the channel.

However, you are entitled to claim a refund against your TV Licence fee if you don’t watch or record live TV, or don’t stream via the BBC iPlayer.

You can claim a refund if you no longer need to use your licence before it expires, and you still have at least a month left, because you aren’t watching or recording live TV programs.

Follow this link to claim a refund on your TV licence here.

Typical processing times and disbursement of refunds is within 21 days of application.

Even so, it might be delayed if additional information is required.

Refunds are disbursed via cheque or directly into your bank account by a BACS transfer.

The refund value will be determined by TV Licensing, the officiating authority that issues licenses.

This is their refund policy: “We calculate refunds based on unused months. To be eligible for a refund, you must have at least one complete month left on your licence.

“So, the refundable amount will be equal to 1 to 11 months, depending on the amount of time left on your licence.

“If the difference between the date of cancellation and the expiration date is less than one month, you will not qualify for a refund.

“If you haven’t fully paid for your licence, its expiration date may be adjusted according to how much you’ve already paid.”